Q & A

Here are the answers to some common questions:

How much does it cost? The meals are $12-$17 each, and all orders include free delivery in the Calgary area. For the Edmonton area there is a $15 delivery charge for each day when you choose to get a delivery.

When can I cancel? You can cancel any time or change the number of meals each week. If you have already paid for an order you can still cancel it before the order deadline.

How do I cancel? You don’t need to do anything. You won’t receive deliveries unless you order them.

How do I prepare the meals? The meals are already cooked. You warm them up in the microwave using the containers they are delivered in, or in the oven or the stove using a separate container and following the instructions on the meal.

Does the delivery cost anything? Delivery is always free in the Calgary area. For the Edmonton area there is a $15 delivery charge for each day when you choose to get a delivery.

What areas do you serve? We will delivery anywhere inside the city limits of Calgary, Airdrie, Cochrane, or Chestermere. We also ship overnight to Edmonton, Leduc, St. Albert, and Sherwood Park.

When do I order? We send out the menu every Monday. Orders need to be sent by Friday for delivery the next Monday (in Calgary) or Tuesday (in Edmonton). You can also order for delivery on Thursdays (Friday in Edmonton) as long as you place the order by noon on that Tuesday.

Do you have gift certificates? Yes! You can go here to give a gift to anyone in our delivery area.

How long will the meals keep? All of our meals are cooked fresh on the day of your delivery. For Monday/Tuesday deliveries we recommend eating your meals by Friday. They should be refrigerated until you are ready to eat them. If your plans change, it is best to freeze the extra meals as soon as possible and keep them on hand for later.

Do I need to be home for the delivery? No, we will drop off your meals in an insulated box with ice packs between 2:30 – 5:30PM in Calgary so you just need to pick them up any time before 9PM. We pick up these boxes and ice packs at the next delivery to avoid waste and keep the price lower. For shipments to Edmonton your delivery will arrive by 8PM.

Is that safe? Yes! We have never had a problem with the deliveries being left outside. If you don’t get your order for any reason (most likely because we do make rare mistakes), just let us know and you can get a full refund.

Can you deliver to my office? Yes! As long as your office is in our delivery area we can drop it off there.

Do you have gluten free / dairy free meals? Some of our meals each week will be gluten free and/or dairy free. We will indicate these on the menu.

Do you have vegetarian / vegan meals? We do have vegetarian and vegan options available. These are separated on our menu and change weekly.

Do you have family size meals? Currently we regular and large size options and we guarantee each one is at least big enough for a regular meal. Larger appetites or multiple person families may want to consider ordering multiples of the same item.

What kind of ingredients do you use? We always use fresh, quality ingredients. The ingredients are bought after you order to make sure they are fresh and you get the best meal possible.

Are the meals good? We think so, and all of our customers agree. Once in a while you may try something and decide that you wouldn’t get it again. But if you really didn’t like a meal we will give you a full refund or a free meal on your next order so you have nothing to lose.

 

Ready to try it out?